Get insights from SAP incidents to remove the bottle-necks in your operation, uncover similar past issues, identify root-cause patterns, and generate actionable resolution insights.
Support organizations generate thousands of incidents, but the patterns behind recurring issues, slower resolution times, and operational inefficiencies often stay buried in ticket history. Teams track tickets and MTTR, yet still struggle to identify root causes, reuse past learnings, or turn support data into a strategic advantage.
The first app in the Sandlus AI Suite for SAP operations.
S-SmartKB helps support teams turn raw incident history into structured knowledge and actionable insight. It is designed to help organizations better understand what is happening in their SAP environment, what patterns are repeating, and where support teams can improve outcomes.
We start with a guided analytics engagement using your support data. The result is a focused set of insights your team can use immediately.
Built around SAP incident environments, support workflows, and operational needs.
More than dashboards alone; insights designed to support decisions and improvement.
Powered by the SAP expertise and delivery experience behind Sandlus International.
S-HubS-LicenseAI TechnologyS-PulseS-SmartKBAI TechnologySAP DashboardTicket InshigtsS-SmartKBAI TechnologyS-SolveClassifies incidents in business and application categories.
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S-SmartKB is the first application in a broader suite designed to help organizations move from reactive incident handling to intelligent, AI-assisted support operations.
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