AI-powered SAP Incident Intelligence
Get insights from SAP incidents to remove the bottle-necks in your operation, uncover similar past issues, identify root-cause patterns, and generate actionable resolution insights.
Get insights from SAP incidents to remove the bottle-necks in your operation, uncover similar past issues, identify root-cause patterns, and generate actionable resolution insights.
Support organizations generate thousands of incidents, but the patterns behind recurring issues, slower resolution times, and operational inefficiencies often stay buried in ticket history. Teams track tickets and MTTR, yet still struggle to identify root causes, reuse past learnings, or turn support data into a strategic advantage.
The first app in the Sandlus AI Suite for SAP operations.
S-SmartKB helps support teams turn raw incident history into structured knowledge and actionable insight. It is designed to help organizations better understand what is happening in their SAP environment, what patterns are repeating, and where support teams can improve outcomes.
We start with a guided analytics engagement using your support data. The result is a focused set of insights your team can use immediately.
Built around SAP incident environments, support workflows, and operational needs.
More than dashboards alone; insights designed to support decisions and improvement.
Powered by the SAP expertise and delivery experience behind Sandlus International.
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S-SmartKB is the first application in a broader suite designed to help organizations move from reactive incident handling to intelligent, AI-assisted support operations.
“S-SmartKB Analytics helped us uncover recurring SAP incident patterns that were hidden in years of ticket history.”
“It gave us a clearer view of repeat issues, likely root-cause areas, and opportunities to improve support efficiency.”
“The analytics showed us where resolution knowledge existed but was not being reused consistently.”
Beta customers who are working closely during development and testing
S-SmartKB is an analytics and knowledge intelligence solution for SAP support organizations. It helps teams analyze historical incidents to uncover recurring patterns, improve knowledge reuse, and identify opportunities to improve support efficiency.
Many SAP teams have years of ticket history but limited visibility into what keeps repeating, where support effort is being spent, and where useful resolution knowledge is not being reused effectively.
Standard reporting usually focuses on ticket counts, status, and SLA measures. S-SmartKB goes further by analyzing ticket patterns and content to surface recurring issues, likely root-cause themes, and knowledge gaps.
S-SmartKB helps uncover recurring incident themes, repeat issue clusters, resolution trends, knowledge reuse opportunities, and support pain points across teams, functions, or applications.
It is designed for SAP support leaders, IT directors, ERP managers, application support teams, and organizations looking to improve support visibility and operational efficiency.
A typical starting point is historical ticket data such as incident descriptions, status, assignment group, timestamps, and resolution notes. The more complete the ticket history, the richer the analysis.
No. S-SmartKB works alongside your existing ticketing system and helps you extract more value from the support data you already have.
Enthusiastically disintermediate one-to-one leadership via business e-commerce. Dramatically reintermediate compelling process improvements rather than empowered relationships.
